Refund Policy
Last updated: 9/9/2025
Our Refund Commitment
At Social Boost Pros, we stand behind the quality of our Instagram content management services. We offer a satisfaction guarantee to ensure you're happy with your investment in professional content management.
30-Day Money-Back Guarantee
Try Social Boost Pros risk-free for 30 days. If you're not satisfied with our service, we'll provide a full refund of your subscription fee.
Refund Eligibility
✅ Eligible for Full Refund
- Within 30 days: Request submitted within 30 days of initial subscription
- Technical issues: Our service fails to work due to technical problems on our end
- Service unavailability: Extended downtime or service interruptions
- Billing errors: Incorrect charges or duplicate payments
- Account violations: Your Instagram account was suspended due to our service
⚠️ Partial Refund Conditions
- 31-60 days: Pro-rated refund based on unused service period
- Service changes: Significant changes to features you paid for
- Downgrade requests: Switching to a lower-tier plan mid-cycle
❌ Not Eligible for Refund
- Change of mind: After 30 days with no service issues
- Instagram policy violations: Your account suspended for violating Instagram's terms
- Failure to follow guidelines: Not implementing our recommended strategies
- External factors: Changes to Instagram's algorithm or policies
- Free trial abuse: Multiple accounts or fraudulent usage
- Completed services: Full month of service already delivered
Refund Process
Submit Request
Email us with your refund request and reason
Review Process
We review your request within 2-3 business days
Refund Issued
Approved refunds processed within 5-7 business days
How to Request a Refund
Email: billing@socialboostpros.com
Please include the following information:
- Your account email address
- Subscription plan and billing date
- Reason for refund request
- Any supporting documentation
Subscription Plans & Refunds
🚀 Starter Plan ($29/month)
- Full refund available within 30 days
- Pro-rated refund for early cancellation after 30 days
- No setup fees to refund
💫 Pro Plan ($69/month)
- Full refund available within 30 days
- Advanced features usage considered in refund calculation
- Pro-rated refund for partial month usage
🏢 Agency Plan ($199/month)
- Full refund available within 30 days
- Custom setup and onboarding considered
- Dedicated account manager consultation fees non-refundable
Refund Timelines
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 3-5 business days | May take up to 2 billing cycles to appear |
| PayPal | 1-2 business days | Fastest refund method |
| Bank Transfer | 5-7 business days | Varies by bank processing times |
Special Circumstances
Instagram Account Issues
Account Suspension Due to Our Service
If your Instagram account is suspended and it's determined to be directly caused by our service (not by violations of Instagram's terms), we will provide a full refund plus account recovery assistance.
Service Performance
Performance Guarantees
While we cannot guarantee specific content performance due to Instagram's algorithm changes, if you see zero improvement in content management efficiency after 30 days of proper usage, you're eligible for a full refund.
Technical Issues
Platform Downtime
If our service is unavailable for more than 48 consecutive hours due to technical issues, you're entitled to a pro-rated refund for the downtime period.
Dispute Resolution
If you disagree with our refund decision, you have the following options:
- Appeal Process: Submit additional documentation supporting your case
- Management Review: Request escalation to our management team
- Chargeback Rights: Contact your credit card company if you believe charges are unauthorized
- Consumer Protection: File complaints with relevant consumer protection agencies
📞 Still Not Satisfied?
We're committed to making things right. Email our customer success team at success@socialboostpros.com for personalized assistance.
Contact Information
For refund requests and billing inquiries:
💳 Billing Department
Email: billing@socialboostpros.com
Response: 24-48 hours
🎯 Customer Success
Email: success@socialboostpros.com
Response: 12-24 hours
Policy Updates
We may update this Refund Policy to reflect changes in our services or legal requirements. Material changes will be communicated via email and posted on our website at least 30 days before taking effect.
This Refund Policy is part of our Terms of Service. By using Social Boost Pros, you agree to these terms. We're committed to fair and transparent billing practices.